Fraud Prevention & Identity Theft Information Policy

Fraudulent activity using mobile devices can result in financial loss, negative credit ratings and emotional stress.

PTC Mobile take your privacy seriously and we are continually reviewing our systems & processes to ensure we are doing all we can to protect you from any type of fraud activity.

Things to look for:

• Calls or SMS Pretending to be from a known company you trust & know and ask for your personal details.
• Calls or SMS that say you have won a prize / Money ~ Disguise their number/s, to make it look like they’re calling locally (Spoofing)
• Recorded messages saying your service is disconnected or to be disconnected and request for a payment

What to do:

• Don’t answer if you don’t know who it is. Let the call go to voicemail first. If the caller leaves a number, check that it matches the one on their website.
• Don’t reply or click on any links in text messages
• Don’t share your personal details (password, account numbers and other sensitive information) with people or online on any social media platforms
• Block callers – Block numbers that look suspicious
• Use a password on your mobile. Create strong passwords/pins, face recognition and/or thumb print (depending on the features available on your mobile handset)
• Instal Anti-virus on your work / home computer

Finally, if you think you’ve been scammed or are the victim of identity theft, report it to us immediately on 1300 492 193 and also report it to Scamwatch by going to https://www.scamwatch.gov.au/report-a-scam