// Legal

Terms and Conditions

Our full terms, pricing tables and service documents. These govern your PTC Mobile service.

General Terms and Conditions

DocumentNameLast updated
Document DGeneral Terms & ConditionsJuly 2026

Critical Information Summaries

DocumentNameLast updated
CISCritical Information Summary – SIM-only
CISCritical Information Summary – SIM-only with Care+ Pro

Dictionary

DocumentNameLast updated
Document CDictionaryJuly 2026

Plan Pricing and Service Plans

DocumentNameLast updated
Document APostpaid Mobile ServiceJuly 2026
Document BPostpaid Mobile Pricing Table – (General Terms)July 2026
Document EPostpaid Mobile Pricing Table – (Current Offers)July 2026

Appendix

AppendixPolicyLast updated
Appendix AFair Use PolicyJuly 2026
Appendix BFinancial Hardship PolicyJuly 2026
Appendix CComplaints PolicyJuly 2026
Appendix DUsage Notification PolicyJuly 2026
Appendix EDomestic Violence PolicyJuly 2026
Appendix FPrivacy PolicyJuly 2026
Appendix GAnnual Price Review - Plan PricingJuly 2026
Appendix HCredit Reporting PolicyJuly 2026
Appendix ISecurity Bond PolicyJuly 2026
Appendix JPorting Customers Confirmation PolicyJuly 2026
Appendix KManaging Your Data Usage PolicyJuly 2026
Appendix LPort In Protection PolicyJuly 2026
Appendix MFraud Prevention & Identity Theft Information PolicyJuly 2026
Appendix NReturns PolicyJuly 2026
Appendix OInternational & Mobile Satellite CallingJuly 2026
Appendix PValue Added ServicesJuly 2026
Appendix QProduct Repayment PlanJuly 2026
Appendix RDirect Debit PolicyJuly 2026
Appendix SAppointment of an Authorised Representative or AdvocateJuly 2026
Appendix TCare+ Pro — Included with PTC Mobile PlanJuly 2026
Appendix UData Banking & Gifting - How it worksJuly 2026
Documents and dates reproduced from the existing Terms and Conditions page. Confirm each linked document resolves to the correct, current version before publishing. Where a linked document conflicts with a summary on the site, the document prevails.