PTC Mobile Logo
Search
1300 492 193
PTC Mobile Logo

Domestic Violence Policy

What is Domestic Violence

Domestic Violence can include (but is not limited to) the following behaviour by a person towards a family member of that person:

  • is physically or sexually abusive
  • is emotionally or psychologically abusive
  • is economically abusive
  • is threatening
  • is coercive
  • and in any way controls or dominates the family member to feel fear for the safety and wellbeing of that family member or another person.

We at PTC Mobile , understand that with such events having access to communications and privacy is critical, we will always try to find a solution which meets your needs. To discuss your situation please call us on 1300 492 193 (MON – FRI 9.00am – 5.30pm ) and ask to speak with our Financial Services department.

How we can help :

If you are the account holder:

  1. Mobile or fixed line plan change
  2. Cancel your service(s)
  3. Provide you with a new mobile or fixed line number
  4. SIM swap
  5. Reactivation of cancelled numbers ( if cancelled due to collections)
  6. Short term or long-term payment plans
  7. Provide some financial relief

If you are not the account holder:

  1. Provide a new number on a new account
  2. Offer a private fixed line number on a new account

Applying for hardship

If you are experiencing hardship due to domestic or family violence and require some assistance , our team can help you with a personalised payment plan. Please contact us on enquiries@ptcmobile.com.au .

In order for us to assist you we may request the following documents from you, (depending on your circumstances):

  • Government issued identification Drivers licence, Passport or Identification Card
  • A Statutory Declaration witnessed by an authorised person, that you are or have been the subject of domestic or family abuse or
    Communication via a nominated advocate you have selected
  • The device/handset associated to the mobile number you have been using

In some cases, we may require further documentation to support your request by supplying a copy of the AVO/Police report or a letter from a Governing body who are assisting you with relocation, etc

Please visit our website : https://ptcmobile.com.au/policies/financial-hardship-policy/ to obtain more information about our Financial Hardship Policy.

Assistance programs and resources

Customers affected by Domestic or Family violence may seek support from some external networks .

White Ribbon is a Local Domestic Violence Support agency.
For your local Support please visit: https://www.whiteribbon.org.au/find–help/support–services

Men’s helpline:  https://mensline.org.au/